Give your support team a single
workspace for every marketplace
Your support agents are great at their jobs — but they're spending too much time switching between marketplace portals. Juble.io centralizes every marketplace conversation into the helpdesk your team already uses, with full order context on every ticket.
What slows down e-commerce support teams
Context switching kills productivity
Agents log into Amazon, then eBay, then Mirakl — each with its own UI, notifications, and quirks. The constant switching adds up to hours lost every week.
No visibility into team performance
When support is split across platforms, managers can't see the real queue, measure true response times, or spot bottlenecks before they become escalations.
Generic replies, no order context
Without order data at hand, agents write vague first replies and then need a second round-trip to actually resolve the issue — hurting CSAT and wasting everyone's time.
Your team works in one place.
Every marketplace comes to them.
With Juble.io, your support team never needs to leave their helpdesk. All marketplace messages arrive as tickets, enriched with order details, tracking, and customer history from a sidebar panel. Agents reply once, the message goes back to the buyer on the right marketplace — and managers get full visibility across every channel.
Get started for free
Everything your team needs, built in
Single shared inbox
All marketplace tickets land in the helpdesk your team already knows — Zendesk, Gorgias, Kustomer, and more. No new tools to learn.
Order data in sidebar
Order status, tracking, ASIN, shipping carrier, and customer purchase history — available in a sidebar panel on every ticket so agents can resolve on the first reply.
Smart tagging & routing
Tickets are auto-tagged by marketplace and seller account. Use your helpdesk's native routing to assign channels to the right agent or team.
Custom field mapping
Map any marketplace field — order ID, ASIN, fulfillment type — to custom helpdesk fields so agents always have the data they need in the right place.
Full management visibility
With all tickets in one place, managers get a real picture of volume, response times, and team performance — across every marketplace channel.
Up and running in minutes
No dev work, no migration. Connect your helpdesk and marketplaces, and your team is live the same day — using the tools they already know.
"Our agents love it. They stay in Gorgias all day — every Amazon and eBay message comes to them with full order context. First-reply resolution is up significantly."
Frequently asked questions
Will my team need to learn a new tool?
No. Juble.io works inside your existing helpdesk — Zendesk, Gorgias, Kustomer, and others. Your agents keep using the same interface they already know.
How does Juble.io affect our current helpdesk setup?
It adds to it, not replaces it. Marketplace tickets arrive as standard helpdesk tickets, which means all your existing automations, views, and workflows continue to work.
Can we assign marketplace channels to specific agents?
Yes. Use your helpdesk's native routing and assignment rules to direct tickets from specific marketplaces to specific agents, teams, or queues.
How quickly do marketplace messages appear in the helpdesk?
Messages sync in near real-time. Most tickets appear in your helpdesk within minutes of the buyer sending them on the marketplace.
Ready to supercharge your customer support?
Seamlessly manage support across marketplaces and helpdesks — with all the tools your team needs to move fast.