European marketplace support,
finally in your helpdesk
Selling on Mirakl, Fnac, Miravia, or Octopia means dealing with fragmented messaging portals, strict operator SLAs, and buyers who expect fast replies. Juble.io brings it all into your helpdesk — no portal switching, no missed messages.
What makes European marketplace support hard
A portal per marketplace
Mirakl, Fnac, Miravia, and Octopia each have their own messaging interface. Your agents spend more time logging in than actually replying.
Strict operator SLAs
European marketplace operators enforce tight response deadlines. Miss them and your seller score takes a hit — or worse, you get suspended.
Multi-language complexity
Buyers message in French, Spanish, German — and operators may require replies in the buyer's language. Managing this across portals is a daily headache.
One helpdesk for every
European marketplace you sell on
Juble.io connects to Mirakl, Fnac, Miravia, Octopia, and more — pulling every buyer message into your helpdesk as a properly tagged ticket. Order details, shipping status, and marketplace metadata are surfaced in a sidebar so your agents can reply confidently and on time.
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Everything your team needs, built in
All messages in one inbox
Mirakl, Fnac, Miravia, and Octopia messages all flow into your helpdesk — no more logging into multiple marketplace portals.
Tagged by operator & storefront
Tickets are auto-tagged with the marketplace operator, seller account, and country — making it easy to filter and route by region or channel.
Order context at a glance
Order reference, product details, shipping status, and carrier tracking — all shown in a sidebar next to every ticket, no portal login needed.
Near real-time sync
Messages sync into your helpdesk in near real-time so your team always stays within operator-mandated response windows.
Custom field mapping
Map marketplace-specific fields — like Mirakl order references or Fnac product codes — directly into custom fields in your helpdesk.
Quick setup, no code
Connect your European marketplace accounts and helpdesk in minutes. Our onboarding guides you through every step.
"Juble.io helps us respond faster and with full context — across Mirakl, Fnac, and Miravia. Our team no longer juggles five different portals."
Frequently asked questions
Does Juble.io support Mirakl-powered marketplaces?
Yes. Juble.io connects to Mirakl and all marketplaces running on the Mirakl platform — including Decathlon, Boulanger, and others — pulling buyer messages into your helpdesk.
Can I connect Fnac and Miravia as well?
Yes. Fnac/Darty and Miravia are both supported. You can connect them alongside Mirakl and other channels under a single Juble workspace.
Does Juble.io handle replies back to the marketplace buyer?
Yes. When your agent replies in the helpdesk, Juble sends the response directly to the buyer on the marketplace — maintaining the conversation thread in compliance with marketplace rules.
Is there support for multiple European storefronts?
Yes. You can connect accounts across different countries and storefronts. All messages are tagged by storefront so your team can filter and handle each region appropriately.
Ready to supercharge your customer support?
Seamlessly manage support across marketplaces and helpdesks — with all the tools your team needs to move fast.